Redtailrepublic.com orders can be shipped within the United States and Canada, and all US territories. You will have the ability to select your preferred shipping method. Orders placed by 12pm EST on business days will usually ship the same day, but please allow 1-4 business days for your order to process before it ships and 3-10 days for delivery. We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders. For shipments to International addresses, please be aware that you are responsible for any shipping and additional duties, taxes, and other related charges customs may charge. Please check with your country's customs office to determine what these additional costs may be.
The Redtailrepublic.com return policy is simple. Within 30 days of receipt of your order, you may return a pair of qualifying Redtail Sunglasses or Redtail Gear in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items.) Returns must be shipped back within 30 days of receiving your items. FINAL SALE items are not eligible for returns. Shipping costs will not be refunded.
Enjoy free return shipping within the contiguous United States, and for your convenience you will find a pre-paid Return Authorization label enclosed with your order. Free return offer excludes orders to Alaska, Hawaii, Guam, U.S. Virgin Islands, Puerto Rico, all International. Customers will be responsible for return shipping costs, when exclusions apply.
Follow these easy steps to submit a return:
- 1. Contact Redtail Optix via phone 855-879-5225 for a return authorization number before shipping.
- 2. Most orders receive a pre-paid return label enclosed with shipment. If a return label is not already enclosed for a qualifying product, ship to: RETURNS Redtail Optix ATTN: RA#181514 P.O. Box 181514 Corpus Christi TX, 78480.
- 3. We’ll send you an email confirmation once we receive and assess your return.
- 4. We’ll send you a second email confirmation once your refund has been processed.4. We’ll send you a second email confirmation once your refund has been processed.
- 5. Please allow 7-10 business days from the date we receive your return for your credit to be processed.
- 6. We do not exchange items, but you may reorder through Redtailrepubli.com at any time.
For any additional questions regarding shipping and returns, please call our Customer Service team at 855-879-5225.
Make sure you tighten your glasses with the correct star point screw driver. Ensure you do not leave your glasses to the elements.
Once we receive the sunglasses, we'll confirm whether the issue is covered by one of our limited warranties. If not, we’ll determine the required repairs and reach out to you with our evaluation results, recommended next steps, and associated costs.
We will communicate primarily through email and phone!
If your Redtail lenses or frames have been changed or modified by anyone other than Redtail and an issue arises, the issue will not be deemed a defect in materials or workmanship, and therefore will not be covered by a Redtail limited warranty.