Redtail Optix have a Limited Lifetime Warranty against any material and workmanship defects. Redtail Optix will repair or replace, at our discretion, any pair of Redtail Optix found to be defective. This excludes any damage caused by improper or unreasonable use. This Limited Lifetime Warranty does not apply to normal wear or damage due to Saltwater. This includes, but is not limited to, scratching of lens or accidental frame breakage. All Warranties must be accompanied with an Return Authorization # (RA#). To obtain an RA# please contact Redtail Optix at 855-879-5225. This warranty period must also be accompanied by the following:
- Clearly print your return authorization number on the outside of the shipping box.
- Package your sunglasses in a way that will protect them from breakage. Redtail Optix is not responsible for damages that occur during shipping. It is also recommended to insure your package with the Shipping Company. Redtail Optix is not responsible for any lost or damaged merchandise during shipping.
- Please include a note with your sunglasses that includes the following information:
- Contact Phone # and/ or email address
- Return shipping address
- Reason for return and/or type of replacement needed
- A Redtail Optix representative will contact you within 2 business days from the date your package is received to discuss your options and any pricing.
Step 1: Contact Redtail Optix via phone 855-879-5225 for a return authorization number before shipping. This number must be clearly marked on the outside of the box. This number tells us who is returning something to Redtail Optix. Without an RA number, your shipment will be declined and returned to original sender. Please avoid this problem by contacting Redtail Optix before returning anything to obtain an RA number.
Step 2: Place your Redtail Optix into a suitable container and tape securely. We recommend returning your Redtail Optix via UPS, registered, or insured mail. Redtail Optix is not responsible for items lost or stolen in the mail. If your sunglasses are prescription, clearly mark RX on the outside of the container. Please send your sunglasses to attention RA # :
ATTN: RA #
P.O. Box 181514
Corpus Christi TX 78480
WITHOUT A RETURN AUTHORIZATION# WILL BE SENT BACK TO SENDER AND WILL INCUR ADDITIONAL SHIPPING CHARGES.